Privacy Policy

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Privacy Policy
Effective Date:  25 March 2025

Mountain Practice Management ("we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect
We may collect personal information including your name, contact details, business name, and any other information you choose to provide via our contact form, email, or other direct communication. We may also collect non-identifying technical data, such as browser type, IP address, and usage statistics for website analytics.

Why We Collect It
We collect your personal information to:

• Respond to your enquiries and communicate with you
   
• Provide you with information about our services
   
• Improve the quality and usability of our website
   
• Manage our internal business operations
   
• Comply with legal obligations
   

We will only collect personal information that is reasonably necessary for our functions and activities.

How We Collect It
We collect personal information directly from you when you contact us, submit a form on our website, send us an email, or interact with us via phone or social media. We may also collect non-identifiable data automatically via cookies and analytics tools when you use our website.

Use and Disclosure
Your personal information will only be used or disclosed for the purpose it was collected, or as otherwise permitted by law. We may share your information with trusted third-party providers who assist us in delivering our services, such as website hosts or email marketing platforms. These providers are required to protect your information in accordance with Australian privacy standards.

Storage and Security
We store your personal information securely, using trusted cloud-based systems with appropriate safeguards. We take reasonable steps to protect personal data from misuse, interference, loss, unauthorised access, modification, or disclosure.

Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or out of date. To do so, contact us at hello@mountainpracticemanagement.com.au.

Overseas Disclosure
Some of our service providers may be located overseas. Where this is the case, we ensure these providers have privacy protections in place that meet or exceed Australian standards.

Cookies and Analytics
Our website may use cookies and analytics tools (e.g. Google Analytics) to enhance user experience and analyse performance. You can disable cookies through your browser settings, although this may impact some functionality.

Marketing
We may send you updates or information about our services if you have opted in. You can unsubscribe at any time by following the link in our emails or contacting us directly.

Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will be published on our website with the effective date noted above.

Contact Us
For privacy-related enquiries, requests, or complaints, please contact:
hello@mountainpracticemanagement.com.au

We will respond to all enquiries promptly and in accordance with our obligations under the Privacy Act.